Under normal conditions and proper usage, the Micro USB port should not break off. If you find the Micro USB port broken, please contact firstname.lastname@example.org with the following information so that we can assist you further. Please be very specific so that we can offer a solution quickly.
- Can you please send some photos, so that we can better diagnose?
- How long have you been using the Cubii?
- How did the issue occur?
- Order number
- Full name on the order
- Shipping address on order and current shipping address (if different)
- What color is your Cubii?
The serial number for your Cubii can be found:
- Located underneath your unit or on one of the narrow sides of the original box it was shipped in.
- Will have this format: F3Ax-xxx(x)-xxxx(x).
- If you need help locating your serial number, view the photos below: