To report an issue, please contact our team by filling out a request at cubii.com/help
Please contact us with the subject line “Warranty Request” and your order number so that we can evaluate the issue and suggest a solution. Please include a detailed description of the issue along with the serial number and any supporting photos or recordings.
You can find your serial number on the bottom of your unit, on the side of the box, or underneath your left foot pedal. See the photos below for reference: