There's no return label in my package. How do I get one?

Note: Cubii is not responsible for the reimbursement of shipping costs for returns that were completed without our knowledge.  Please follow instructions below for returns:  

If you are within your 30-day return period (effective from the date of delivery), and would like to initiate a return, please contact our customer service department by emailing support@mycubii.com, calling 844-282-4401 or chatting in.  We will need the following information to process your return request: 

  • Where you purchased your Cubii 
    [Note: If purchased through a third-party retailer (i.e. QVC or TSC), please contact them directly regarding your return, as we will not be able to refund your order.] 
  • Order number
  • Full name on the order
  • Please confirm the address the Cubii return will be coming from
  • Reason for return
  • How many boxes did your order arrive in, so that we can send the correct amount of labels?
  • The serial number for your Cubii
    • Located underneath your unit or on one of the narrow sides of the original box it was shipped in.
    • It will have this format: F3Ax-xxx(x)-xxxx(x).
    • If you need help locating your serial number, please click here ​or view the pictures below:​​





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Comments

7 comments
  • I have talked to a representative and given the serial number alredy so all I need is a label

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  • I need a return label this is not for me and I need to,return it as soon as possible . please send a call tag to,pick my address is Adela Freitas 108 E Park Street Appt. 106 Hollister, CA. 95024 phone #831-801-1001

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  • I've given you my serial number already but here it is again F3A2-2127-2689 please send me call tag asap I've been waiting two weeks already my address is Adela Freitas
    108 E.,PARK STTEET APT.#106 HOLLISTER, CA. 95023 UNITED STATES. THANK YOU SEND ME MY REFUND. ASAP

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  • BTW THE SERIAL# F3A2-3117-2689 please rush me my refund asap.....

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  • My serial number is F3A2-2111-0368 i spoke with a representative and gave my serial number. all i need is a shipping label. My address is 161 Souther Road , Livermore Falls Maine 04254

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  • already talked to customer service (rep Matt) and are waiting to receive our shipping label on ( F3A1-2229-0137)

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  • I talk to a representative today. I gave my number already. My name is Florencia V. Vaughn and my husband is James Vaughn. We need to return as it did not work for me. I have very hard leg pains. Can I get the mail postage please

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