Note: Cubii is not responsible for the reimbursement of shipping costs for returns that were completed without our knowledge. Please follow instructions below for returns:
If you are within your 30-day return period (effective from the date of delivery), and would like to initiate a return, please contact our customer service by filling out a request form at cubii.com/help, calling 844-282-4401, or chatting in. We will need the following information to process your return request:
- Where you purchased your Cubii [Note: If purchased through a third-party retailer (i.e. QVC or TSC), please contact them directly regarding your return, as we will not be able to refund your order.]
- Order number
- Full name on the order
- Please confirm the address the Cubii return will be coming from
- Reason for return
- How many boxes did your order arrive in, so that we can send the correct amount of labels?
- The serial number for your Cubii
- Located underneath your unit or on one of the narrow sides of the original box it was shipped in.
- It will have this format: F3Ax-xxx(x)-xxxx(x).
- If you need help locating your serial number, please click here or view the pictures below: