***Note: If you are still within your 30-day return period, please do not ship your Cubii merchandise back on your own. Cubii is not responsible for the reimbursement of shipping costs incurred.
For all products purchased on Cubii.com.au and Amazon, we offer a 30-day money back guarantee. This means that you have 30-days (from the date of delivery) to contact us about returning the Cubii for a full refund if you find that it is not a good fit for you. We also cover the cost of return shipment within the 30-day period.
If you wish to submit a return request, please click here. Please include the following information:
Serial Number: the serial number for your Cubii product will be indicated on the item itself, or on one of the sides of the original box it was shipped in. It will be listed as 'serial number' and contain a series of letters, numbers and dashes. Some examples are shown below:
- Order number
- Shipping address (where the return shipment will be coming from)
- Reason for return
We will then send you a prepaid return label.