General FAQs

Buyer's Guide & Warranty Information

• Why does my new Cubii product look like it's not charging?
• My Cubii Is Sliding. What Can I Do?
• What are the terms of the Warranty?
• Where are Cubii products manufactured?
• What are the benefits of using Cubii Ellipticals in my workout routine?

Shipping, Returns, and Exchanges

• How can I submit a return request?
• What is your exchange policy?
• What is your return policy? Should I keep my original packaging?*
• Where does Cubii ship?
• How long will it take to receive my item?