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  3. Mobile App Issues & FAQs

Mobile App Issues & FAQs

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  • My Cubii is no longer connected to my iOS device after App update (version 5.0)
  • Why is the Cubii app requesting Location and GPS Permissions, and why must they be kept ON?
  • Why is the Cubii app requesting location permission?
  • My Cubii is no longer connected to my Android device after App update (version 5.0)
  • Why doesn't my manual entry data in the app match the calories reported on my Cubii JR1/Cubii JR2/Cubii Go monitor?
  • How do I sync the Cubii app with my Fitbit account?
  • Why does my Cubii fail to auto-connect with the app after a few hours?
  • How do I set goals on the Cubii app?
  • Cubii App: Manually entering data for JR1 and Cubii Go
  • Why is the app asking me to manually enter data when I have the Cubii Pro or Elite?
  • How do I disconnect my Cubii from the App?
  • iOS Devices: Issues Connecting to my Cubii
  • Why doesn’t the mileage calculated in the app match the mileage reported on my Cubii JR1 LCD monitor screen?
  • How can I be added to a State group?
  • Can two people use the Cubii Pro at the same time?
  • Installing the Apple Watch App
  • Apple Watch data is being reported twice
  • Why are steps on my Fitbit not equal to my Cubii steps?
  • Why doesn't my data on the Groups page update immediately?

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